BOOKING

TERMS & CONDITIONS

Company

Visit Natives is a registered travel agency in Finland (Business ID: 1911148-0). Visit Natives is entered in the register of travel agencies maintained by the Competition and Consumer Authority with registration number: 395/19/Mj.  All the prices and payments follow the Finnish Tax Administration. 

Prices
The exact price will be shown in a booking confirmation which we will send you after you have made a booking inquiry. Visit Natives will not increase the price of your tour after you have paid in full. Prior to this time, prices mentioned on the websites may vary depending on season and availability.

 

Reservations

Reservations are made online either by using our booking system or by sending an email. Reservations can not be done without a valid email address. We answer your booking request within 48 hours and give you all the necessary information about the cost and payment options. The offer made by Visit Natives is valid for 14 days. The reservation is complete and binding when the reservation fee of 250 Euros is paid.  Reservation Fee is a non-refundable deposit. The whole payment must be done immediately if the trip is scheduled to be within 14 days from the booking. 

Before your trip, we send a letter which contains all the important information about your trip and what to bring and how to dress.

 

PaymentsSecure payments can be done in a variety of ways, including PayPal, bank transfer and cash payment.  When we make you an offer, we will also include a description that explains what you will be paying for in your visit.  
 

Cancellation and changes
We don’t refund the booking fee of 250 Euros.

You may cancel the trip without special reason as follows:

1. No later than 28 days prior to departure by paying the service fee 250€.
2. Later than 14 days but no later than 48 hours prior to departure 50% of the price of the tour.
3. If the tour is canceled later than 48 hours prior to departure, Visit Natives has the right to charge the full price of the tour. 

If you purchase your tour paying with PayPal, we don’t refund the PayPal fees. 

All cancellations and changes shall be noticed in writing to us by e-mail (team@visitnatives.com) Monday through Friday. 
 

In case Visit Natives need to cancel the tour/accommodation we will fully refund your payment. If that happens, we try also to make a new offer for a similar visit as soon as possible for your convenience.  

As Visit Natives operates in remote areas, itineraries may be subject to change due to weather and road conditions or any other conditions of an operational nature. Every effort will be made to keep to the timetable and the itinerary, but no guarantee will be made that these will be kept. If for any reason the itinerary is altered and/or different itinerary offered, no refund is payable by the operator.

 

Privacy 

We respect your privacy and give no information to third parties except your host, who needs to be able to contact you. 
 

Delayed / Cancelled flights
Visit Natives is not in a position to offer any assistance in the event of the delay at the outward or homeward point of departure. The airline concerned will be responsible for a passenger in the event of flight cancellation or delay. 

Travel Insurance

All our customers must have comprehensive travel insurance with medical, evacuation and repatriation coverage. It is a traveler's responsibility to acquire travel insurance before the stay. As we operate in remote areas, we recommend travel insurance with emergency medical evacuation plan so you get evacuated to modern medical care as soon as possible. 

Passport, Visa and Immigration Requirements

It is the passenger's responsibility to fulfill the passport, visa, and other immigration requirements. Passengers are obliged to check the Visa regulations carefully before booking and paying for the tours. The passenger should confirm these with the relevant embassies and/or consulates. Visit Natives doesn't accept any responsibility in the case of a passenger being unable to travel due to not complying with any such requirements. 

 

Health 

You should ensure you are in good health as we are regularly traveling in isolated and remote areas. If you are unsure, please check with your doctor. Please notify us of any medical condition of which we should be aware. If you are taking medication, ensure you carry sufficient supplies for the duration of the tour. Make sure you have enough backup items in case we are delayed due to weather or other unforeseen circumstances. We recommend you also bring a spare or repeats a prescription for any medication.

Claims

We want you to be happy, so please contact us as soon as possible so that we can resolve the problem. Any complaints must be presented immediately or no later 30 days from the end of the trip. We will always follow good business practices.

Our offices

Europe

Tiilipojanlenkki 4 A
01720  Vantaa

Finland

+ 358 443 773 303

Africa

P.O.Box 10302

Arusha

Tanzania

+255 745 015 555


 

Destinations