How can we help you?
To serve you better we urge you to contact us for any reason, from specific questions to help planning your next adventure.
Frequently asked questions
Do you have reviews?
You can read what our previous customers have said on our Facebook page, Google business (type Visit Natives on Google), and on Tripadvisor. We post frequetly customer interviews on our blog too.
Is it dangerous to camp in the wild?
In Tanzania, you sleep in a tent that is set up in our bush camp. The bush camp is guarded 24/7 by our Maasai warriors or by a ranger if we camp inside a National Park. You should not leave your tent alone at night. A Maasai warrior or ranger will escort you if you need to go outside at night.
In Norway, you sleep either in a reindeer herders’ wilderness cabin or in a traditional Sami ”lavvu" tent. There are no dangerous animals in Northern Norway and camping is safe. The wilderness cabin and tents are heated.
How to be safe with wild animals?
1. Don’t swim or wash your hands in rivers or lakes because there can be hippos and crocodiles. If you swim on fresh water you may get Schistosomiasis, also known as snail fever and bilharzia.
2. Never try to pet, handle, or feed animals. Any animal can bite, scratch, kick, or otherwise injure you. Rabies virus infects domestic and wild animals and is spread to people through close contact with infected animals’ saliva via bites or scratches.The main threat come from dogs and cats, but also from bats and monkeys.
3. Don’t leave your tent at night.
4. Always follow the instructions given by your Maasai or Hadzabe guides.
Is tourism good for indigenous peoples?
We work with indigenous peoples who have an interest in sustainable indigenous tourism. All out tours are planned, designed and implemented by the indigenous peoples themselves, like the Maasai, the Hadzabe and the Sami. We support and embrace their languages, cultures, traditional dressing, beliefs, and traditional knowledge systems. Our mission is to support indigenous peoples’ economic development and human well-being.
Are your tours suitable for everyone?
Can I take photos on people?
Which payments do you approve?
Can I cancel my trip?
What should I pack?
What if I get sick?
Should I leave tips?
How can I contribute more?
Are your trips safe?
We are committed to providing safe environment for you. Your health and safety are the key drivers of any decisions. Before your trip, we send you an information letter than contains all vital information concerning safety on your trip. This information includes the most important emergency numbers, vaccination requirements and our safety instructions, among other things. Your responsibility is to follow any given instructions from us.
How is your accommodation?
On our trips, you may have a few nights in a 3 to 4-star lodges on your arrival and departure dates. At the bush, you sleep in a tent (single share). Tents are comfortable and big enough so you can stand inside your tent. We provide all camping supplies. We travel in remote areas where is no electricity, but your tent is lighted up with solar lamps. Our bush camp is guarded 24/7. If we camp inside National Parks or Conservation Areas we have also a ranger.
What about sanitation and hygiene?
While staying in the wild, we use a camping toilet (one on the picture, with great views!). In some of our adventures you may have to use bush toilet, if there is no possibility to use a camping toilet. We have always a bucket of water and soap for hand washing. We don't have shower facilitaties, but you have a bucket of hot water to wash yourself every day. During the day, a packet of wipes covers and a hand sanitizer help to cover your basic hygiene needs also.
What kind of food you serve?
We serve food that is freshly made on local ingredients, and that reflects local indigenous dishes. In Norway, your Sami host family cook for you. The traditional Sami food contains reindeer meat, fish, Arctic berries, bread, and much more. In Tanzania, your food is prepaid by our Maasai chefs. They serve delicious food like meat, rice, potatoes, fresh fruits, and vegetables. Our chefs bake fresh bread and pancakes every day.
We cater for all diets, just let us know in advance if you have food restrictions.
Traveling during the COVID-19 pandemic?
Due to the ongoing impact of Coronavirus (COVID-19), we've made a number of updates to our safety guidelines. These are in line with recommendations from the World Health Organization and following the World Travel & Tourism Council’s (WTTC) Safe Travel protocols.
Our COVID-19 precautions:
- Our staff is tested before the tour departures. If anyone on the team has symptoms of COVID-19 during the trip, they refrain from providing the service.